Communication Guidelines

Pre-Session Info

As part of the Initial Training Programme, each group should parade at the start and end of each lesson. A parade should consist of basic drill training to prepare YV’s for their passing out parade. Information and guidance on drill can be found here.


This resource guides you through Module 1, Unit 2 Initial Training Programme - Communication Guidelines.


On completion PSYV's will:

  • Be aware of communication guidelines and methods to adopt within PSYV


Group room or classroom


The whole unit lasts a notional 14 hours.

This topic is anticipated to include 2 hours of input and around 2 hours of individual follow-up work on the PSYV learning platform, reading and preparatory work.


You will require access to a latop project or an alternative way to show the movie clip.

Pens, flip-chart and post-its are useful for the discussion points.

Craft materials and dough or Plasticine will be useful in activity 1.

Communication Guidelines - make sure everyone is issued with a copy of this document and make a note of the date is was issued.

Activity 1: Starter

Here we will explore the way we expect adults and youth volunteers to communicate with each other as part of PSYV. The purpose of this exercise is to make clear that there are strict guidelines to adhere to regarding communication and social media.


This is for the safety of YV's and the adults working with them. Communication methods are changing rapidly almost on a daily basis. Keeping up with making sure our communication is safe is much harder to do. Laws often lag behind loopholes because they take so long to go through parliament. At the same time it is ever harder to protect our data from falling into the wrong hands or from being used inappropriately.

You Have Rights

One of the challenges of modern communication is getting the balance between rights and behaving responsibly. Ask the group if anyone knows what rights children have within the United Nations Rights of Children?

According to the United Nations Rights of Children:

  • Every child has the right to have a say in all matters affecting them, and to have their views taken seriously (Article 12).

  • Every child must be free to say what they think and to seek and receive all kinds of information, as long as it is within the law (Article 13).

Question: How do group members feel about children and young people having these rights? Are children and young people too young to have these rights? In what situations is it appropriate to exercise these rights? In what situations is it not appropriate? How do children, young people and adults make sure they are operating within the law?

Within PSYV it's important that we create lots of different ways to communicate YV's views and receive appropriate information in appropriate ways. At the same time there are other rights such as Article 34 which states Governments must protect children from sexual abuse and exploitation.

Communication and use of social media is essential to running PSYV. It has many benefits that we couldn't do without. At the same time there can be risks for everyone. For that reason when you are part of PSYV we must ensure that our communication and social media use is professional and relevant at all times. By learning more about good communication and social media interaction everyone can improve the way they present themselves in our hi-tech communication age.

Remember that within PSYV you are working alongside the police and taking on a public interfacing role. Therefore your private and online persona matters as well as how you present yourself as part of PSYV sessions.

To help us ensure high standards and appropriate use of communication we are going to look at three topics:

  • Ways to communicate within PSYV

  • What we mean by good and appropriate communication

  • Ways to keep communication safe


In this first activity YV's will work in small groups of 4 to 6 and create an image of different ways to communicate within PSYV. You may get some inspiration from the image (above). You can make a large poster, create something presentation, create a collage from magazines or possibly use clay models or dough to show all the different methods.

Activity 3: Communicating Safely


As we've discovered already there are lots of ways to communicate. Each method has its own benefits and disadvantages. We want to stay ahead of the risks and explore some of the advice and resources available to support all of us in our communication.

As a whole group have a look at this video 'Clare thought she knew'

Now take a look at this section of the Think U Know site which explains important facts about what's legal and what's not.

Split into 5 groups and give each group one of the 5 questions posed on the site and explore the following:

  • How does this information help make you safer in a situation like Clare's?

  • How can we use this information in our day to day communications?

  • How does this apply to us within PSYV?

Each group will feed back on their question.

Take time to make group members aware of other useful resources such as Childline and CEOP and Think U Know .

PSYV Award Assessment


This assessment has two parts.

The first part requires to carry out some of your research on Moodle under ‘Module 1: Initial Training Programme/Communication Guidelines/Social Media Safety. YV’s are required to view the resources and videos. Mentors will be informed once this has been completed.

Once YV’s have reviewed the resources on Moodle, they need to complete the ‘Communication Guidelines Quiz’.

  • This quiz has 10 questions as it partly covers the PSYV Communication Guidelines and partly covers the ‘Social Media Safety’ section on Moodle.

  • The pass mark is 8 out of 10.

  • Each YV has two attempts to complete.

  • If they do not achieve after two attempts, they need to speak with their Adult Volunteer Mentor to review their learning before being given the opportunity to try again.

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